Your rights
What Ofcom rules mean for your bill.
Your rights
Broadband automatic compensation: what you are owed and when
If your broadband goes down for more than two working days, or an engineer misses an appointment, you may be owed money automatically. Here are the current rates.
Your rightsBroadband price rises: your rights under Ofcom's rules
Mid-contract price rises in new UK broadband contracts must now be shown in pounds and pence. Here is what that means, and how to avoid overpaying.
Your rightsBroadband social tariffs: cheaper broadband if you get benefits
If you get Universal Credit or certain other benefits, you can get broadband for about £10 to £24 a month with no exit fees. Here is who qualifies and how to apply.